Royal9999 Privacy Policy – How We Protect Your Personal Data

This Privacy Policy describes how royal9999 – an online entertainment and betting platform operating under the domain royal9999.bet – collects, uses, stores, and protects your personal data as a player in Malaysia. This document has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

This policy applies to all individuals who access or use the royal9999 platform, including visitors who browse the site without registering, registered members, and active players. By using the royal9999 platform, you agree to the practices described in this policy.

At royal9999, we understand that trust is the foundation of the relationship between a platform and its players. When you deposit funds via Touch 'n Go eWallet or DuitNow, when you register with your Malaysian phone number, or when you play our slots and Live Casino games – you are entrusting us with your personal information. We do not take that trust lightly. This policy is our commitment to you on how we handle that information.

Royal9999 collects your personal data across several key categories that are necessary to deliver our services safely and in compliance with applicable laws:

We does not collect information unrelated to the provision of our services, such as political views, religious beliefs, medical records, or other sensitive information not required for platform purposes.

Royal9999 collects your personal data through several different methods, depending on how you interact with the platform.

• Account registration: When you register a new account at royal9999, you provide basic information such as your name, email address, phone number, and date of birth directly.
• KYC Verification: During the Know Your Customer process, you will be asked to upload an identity document such as your MyKad for identity verification purposes prior to your first withdrawal.
• Financial transactions: Data related to deposits and withdrawals is collected automatically when you use Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u / CIMB Clicks).
• In-platform activity: Your gaming and betting activity is automatically recorded when you use the royal9999 platform, including slots, Live Casino, football, cricket, and lottery.
• Support communications: Every interaction with the royal9999 support team via live chat, WhatsApp, or email is recorded for quality and security purposes.
• Cookies and tracking technologies: The royal9999 platform uses cookies and similar technologies to collect technical data about how you use our website. See Section 8 for further details.
• Third-party sources: In certain cases, we may receive information from third-party payment providers or identity verification agencies solely for the purposes of verification and legal compliance.

Royal9999 uses your personal data only for legitimate purposes as set out below. We will not use your data for any other purpose without obtaining fresh consent from you:

• Service provision: Processing account registrations, deposits, withdrawals, and enabling you to access all royal9999 products including slots, Live Casino, Sports Betting, and lottery.
• Identity verification: Conducting the necessary KYC checks to ensure all members meet the minimum age requirement and other eligibility criteria set out in Terms & Conditions.
• Security and fraud prevention: Identifying and preventing fraudulent activity, money laundering, account misuse, and other breaches of our terms that may harm the platform or other players.
• Legal compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, reporting to authorities when required by law, and maintaining financial records as mandated by Malaysian legislation.
• Service improvement: Analysing usage patterns in aggregate (not at an individual level) to improve platform design, performance, game selection, and the overall royal9999 player experience.
• Service communications: Sending important account-related notifications such as deposit confirmations, withdrawal notices, security updates, and changes to terms.
• VIP programme and rewards: Managing the programme VIP Rewards royal9999, calculates points and cashback based on your betting activity, and ensures you receive the rewards you are entitled to.
• Responsible gambling: Monitoring betting patterns to identify signs of problem gambling and providing appropriate support to players who need assistance.
• Marketing (with consent): Sending you information about royal9999 promotions, bonuses, and new offers — but only where you have given consent to receive marketing communications. You may withdraw this consent at any time.

Royal9999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This commitment is unwavering. However, there are limited situations where we need to share your data with certain parties:

• Payment providers: Information required to process your transaction is shared with your chosen e-wallet provider (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX provider (Maybank2u, CIMB Clicks). This sharing is kept to a minimum and is solely to facilitate successful transactions.
• Technical service providers: Royal9999 works with trusted third-party service providers for functions such as server hosting, security analytics, and technical support. All providers are bound by strict confidentiality agreements and may only use your data in accordance with royal9999's instructions.
• Identity verification providers: For the KYC process, we may engage certified third-party services to verify identity documents. This data is processed in a secure environment and is not retained by the provider once verification is complete.
• Legal authorities: Royal9999 will disclose your data to Malaysian authorities where required by law, court order, or to assist in a criminal investigation. We will only do so to the extent required by law.
• Change of business ownership: In unforeseen circumstances such as a merger or acquisition, player data may be transferred to the new entity. You will be notified in advance and a comparable privacy policy will be maintained.

All third parties that receive your data from royal9999 are bound by data protection agreements requiring them to safeguard that data to a standard no less than what we apply ourselves.

The security of your data is a responsibility we take very seriously. Royal9999 implements multiple layers of technical and organisational protection to keep your personal data safe at all times:

Royal9999 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are retention period guidelines for different types of data:

• Active account data: Retained for the duration your royal9999 account remains active, as it is required to provide ongoing services to you.
• Financial transaction records: Retained for 7 years from the transaction date, in line with applicable Malaysian financial and tax compliance requirements.
• KYC Documents: Retained for 5 years following account closure, as required under Malaysia's anti-money laundering (AML) regulations.
• Support communication records: Retained for 3 years for quality assurance, dispute resolution, and internal audit purposes.
• Cookie and session data: Session cookies are deleted automatically when you close your browser. Persistent cookies are stored until the expiry period defined in the cookie settings, or until you manually delete them.
• Technical log data: Access and security logs are retained for 12 months for the purpose of security incident investigation where required.

Once the applicable retention period has ended, your data will be securely deleted or permanently anonymised so that it can no longer be linked to any individual. You may request early deletion of your data in certain circumstances, as outlined in Section 9 on your privacy rights.

The royal9999 platform uses cookies and similar tracking technologies to enhance your experience, ensure proper functionality, and analyse website usage. Cookies are small text files stored on your device when you visit our website.

You can control and manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the royal9999 platform. For guidance on managing cookies in popular browsers, please refer to your browser's own help section.

Royal9999 does not use cookies to collect personal information that could directly identify you without your consent. Data gathered through performance cookies is aggregated and cannot be linked to any specific individual.

As a player on the royal9999 platform operating in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and our own policies:

To exercise any of the rights above, please contact the royal9999 support team at support@royal9999.bet or via live chat. Please include sufficient identity verification details so we can securely process your request. We will action your request within 14 business days.

The royal9999 platform is strictly for adult players aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18. Every account registration requires age verification and a KYC process to confirm that users meet the minimum age requirement.

If royal9999 discovers that personal data has been collected from someone under the age of 18 without valid parental or guardian consent, we will take immediate steps to:

• Immediate closure of the account in question.
• Deletion of all personal data collected from that user.
• Returning any relevant balances in accordance with the appropriate procedures.

If you believe someone under the age of 18 is using the royal9999 platform or has registered an account, please report it to us immediately at support@royal9999.bet so we can take the necessary action.

Royal9999 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legislative developments, or service improvements. When we make material changes, we will notify you via:

• A prominent notification on the royal9999 platform's main page.
• Email sent to the address registered on your account.
• In-account notification the next time you log in.

Non-material changes (such as spelling corrections or minor clarifications) may be made without specific notice. We recommend checking this page periodically to stay up to date on how we protect your data.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the royal9999 platform after any amendments take effect will be considered acceptance of the updated privacy terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to the royal9999 support team. We are committed to responding to all privacy enquiries within 24 business hours.

For specific data privacy enquiries, we recommend contacting us by email, clearly stating that it is a privacy-related enquiry and including:

• Your full name and royal9999 account number (if applicable).
• A clear description of your query or request.
• Contact details so we can respond to your request.

For data subject rights requests (such as access, deletion, or data portability), please also include a copy of your identity document so we can verify your identity and ensure the request is processed for the correct individual.